References and Copying Rights

When "Good Enough" Isn't Good Enough,
Core Ideas of Total Quality

© by Ends of the Earth Learning Group 1998

Linda Turner and Ron Turner

Chapter One Chapter Two Chapter Three Chapter Four Chapter Five Chapter Six Chapter Seven References and
copying rights


Belassco, James A., Stayer, Ralph C., Flight of the Buffalo, Soaring to Excellence, Letting Employees Lead, Warner Books, Inc., New York (1993) [Note: This is the best book we have encountered on leadership.]

Carlzon, Jan, Moments of Truth, Ballinger Publishing Co., Cambridge, Mass, (subsidiary of Harper & Row Publishing, Inc.) 1987 [Note: Carlzon is technically not part of the Total Quality Management movement. This book has useful ideas, however, that are widely referenced. The "moment of truth" is the sixty seconds or so that a person has to "make things right" with a customer. Carlzon also developed the idea of "inverting the hierarchy" and putting the customer on top.]

Covey, Stephen R., The 7 Habits of Highly Effective People, Powerful Lessons in Change, A Fireside Book, Simon and Schuster, New York et al (1989) [Note: Covey's focus is on personal development. We recommend that advanced self-managed teams do Covey's exercises as a group.]

Deming, W. Edwards, Out of the Crisis, M.I.T. Center for Advanced Engineering Study, Cambridge, MA (1986) [Note: A warning is in order. Deming is not easy to read, and so some people have "given up" after fifty pages or so. Deming's books are worth the patience. Try him in small bites.]

Deming, W. Edwards, The New Economics for Industry, Government, Education (Second Edition) , M.I.T. Center for Advanced Engineering Study, Cambridge, MA (1994)

Gilovich, Thomas; Valone, Robert; and Tversky, Amos; "The Hot Hand in Basketball: On the Misperception of Random Sequences" Cognitive Psychology 17, 295-314 (1985) [Note: this article describes how professional basketball players frequently perceive "hot and cold streaks" that are nothing more than normal variation.]

Scherkenbach, William W., The Deming Road to Quality and Productivity, Road Maps and Roadblocks, CEEPress Books, George Washington University, Washington, D.C. (1988). [Note: This is a good reference for stories from Ford and other manufacturers. It is also has a very good explanation of Deming's 14 points.]

Scholtes, Peter R., The Team Handbook, How to Use Teams to Improve Quality, Joiner Associates, Inc., (1988) [Note: this is a "must have" reference for any organization working with teams.]

Waterson, Bill, Homicidal Psycho Jungle Cat. A Calvin and Hobbes Collection, Andrews and McMeel, A Universal Press Syndicate Company, Kansas City (1994) [Note: Unfortunately Calvin and Hobbes have retired. All of these books are great for a laugh.]

The Ends-of-the-Earth Learning Group was created in order to help develop tools for teachers, trainers, and change agents who are attempting to transform organizations. Books, discussion groups, and consulting assistance are available through the Internet. There is an Internet version of How to Grow Effective Teams that is available at no charge through our website, EndsOfTheEarth.com. Other manuals and books published by Ends-of-the-Earth will also eventually have Internet versions.


How to Grow Effective Teams,
And Run Meetings that Aren't a Waste of Time.

How to Recognize When Special Causes Exist,
A Guide to Using Statistical Process Control

How to Blame the System and NOT Mean, "I give up!"
14 Principles for Improving Any System

When "Good Enough" Isn't Good Enough,
Core Ideas of Total Quality"

The first copy made off the internet is free. Feel free to browse through our materials. We encourage college instructors to pass out our webpage as a resource for students. These materials are intended to be read and used.

You may copy at no charge up to eight pages of any book for use by students or trainees in an educational setting. Ends of the Earth learning Group will provide by internet transmission clean (black and white) copies suitable for photocopying per request.

Copying rights for an entire book are $5 in royalty for every copy made. Volume discounts are available.

Better copies can be made from the original black-and-white version which we can send to you by snail mail for $15 per original including postage and handling.

We also sell sprial-bound copies of each book which we can ship to you. Ask for price quotes and details by e-mail telephone or snail-mail.

All products of Ends of the Earth Learning Group are satisfaction guaranteed. We will replace or refund, at the customer's perogative, any materials we sell.

©All materials copyrighted 1998 by Ron Turner and Linda Turner. All rights reserved.

Chapter One Chapter Two Chapter Three Chapter Four Chapter Five Chapter Six Chapter Seven References and Copying Rights